Human Resources Helpdesk
The Department of Human Resources operates the HR Helpdesk. This service provides one stop service for Human Resources inquiries.
What Can The Helpdesk Do?
If you need help with Self Service the HR Helpdesk can assist you with questions about:
- Forgotten password or log-in problems
- Unable to see certain screens
- Error Messages
- Leave Codes
- Leave Balances
- Time Reporting problems
- Time Approver problems/changes
Contact the HR Helpdesk
Helpdesk service is available by email (HRHelpdesk@gov.nt.ca) or phone:
If you reach the voicemail, please leave a message and you will receive acknowledgement of your question within 24 hours.
Hours of operation: Monday-Friday 8:30 – 5:00.
HR Helpdesk HintsWhen contacting the HR Helpdesk, or leaving a voicemail message:
- State your employee ID number.
- Include your daytime phone number.
- Outline the issue you require assistance with.
- Sometimes sending an email is more appropriate - a good rule of thumb is if your voice mail is longer than 30 seconds, an email may be more helpful.
- If you have already called or sent an email, let them know. Once they have logged your call for the first time, you should have a call reference number. If you have this available, your call can be referenced right away.
- Check the Self Service sections on the HR Intranet or Website for information thatcould help with your problem as well.