Human Resources Helpdesk

HR HELPDESK

Tel: (867) 678-6625

Toll Free: 866-475-8162

E-mail: HRHelpdesk@gov.nt.ca

The Help Desk is open Monday to Friday from 8:30am to 12:00 noon and 1:00 pm to 5:00 pm.
If you reach the voicemail, please leave a message and you will receive acknowledgement of your question within 24 hours.

The Helpdesk can direct your questions regarding:

A forgotten password or log-in problems
Unable to see certain screens in the system
Leave Codes
Leave Balances
Time Reporting problems
Changes to approval ladders
Benefits questions
Payroll questions

HELPDESK HINTS

When contacting the Helpdesk, or leaving a voicemail message:

State your employee ID number.
Include your daytime phone number.
Outline the issue you require assistance with.
Sometimes sending an email is more appropriate - a good rule of thumb is if your voice mail is longer than 30 seconds, an email may be more helpful.
If you have already called or sent an email, let them know. Once they have logged your call for the first time, you should have a call reference number. If you have this available, your call can be referenced right away.
Check the Self Service sections on the HR Intranet or Website for information could help with your problem as well.